TravelPOI Support

If you need help with TravelPOI on iPhone, iPad, Android or the web app, please email us and we will look into it as soon as possible.

Email Support Delete Account Back to TravelPOI

Support email:

What to include

To help us fix your issue quickly, please include as much of the following as you can:

Your device or browserFor example: iPhone 15, iPad, Samsung Galaxy, Google Pixel, Chrome or Safari.
App or browser versionIf you can see it in the app, store listing or browser settings, include the version number.
What happenedTell us what you expected, what actually happened and any error message shown.
Steps to reproduceIf possible, list the taps or screens that led to the issue.

Account and billing help

  • For sign-in problems, include the email address you use with TravelPOI if you are comfortable sharing it.
  • For subscription or purchase questions, tell us whether you purchased through Apple App Store or Google Play.
  • Never send your password or full payment card details by email.